We have a mix of Windows users, Linux users and Mac users. Counting computers, it breaks down as roughly half and half Windows and Linux, with a small admixture of Macs. We've been able to provide pretty good Windows and Linux support, but the Mac users tended to do their own thing, and rarely called on us. When they did, we told them we'd make a best effort, but really didn't have much Mac expertise to offer.
The first phase of our "standards and policies" rollout includes putting new, standard (hardware and software) computers on all faculty desktops. As part of getting acceptance for the new computers, we're offering free support for them -- including the Macs. So now we're trying to ramp up our Mac support to match what we've been able to offer for Windows and Linux. This includes:
- Standard software configurations
- Nightly softwre updates (of vendor- and locally-supplied software)
- Nightly backups
- Status reports sent to a central server